Subsidiary SEGA Fave confirmed unauthorized access to servers dedicated to its ALL.Net and Aime arcade networks, forcing the temporary suspension of online services since November 1, 2026, at 3:00 p.m. to conduct security investigations. Initial reviews indicate no evidence of user or business partner data exfiltration, while credit card and payment information remained unaffected as it is managed on independent systems.
The security incident prompted the Japanese company to take immediate precautionary measures. According to an official statement, the third-party intrusion affected internal servers directly linked to the ALL.Net infrastructure and the Aime user card system. Upon discovering the vulnerability, the company decided to disconnect affected platforms to audit system integrity and rule out further compromises across arcade networks.
Affected Services and Network Status
The service interruption impacts a wide variety of key functions across the company's arcade ecosystem. Since the suspension, players are unable to access online gameplay in ALL.Net supported titles or use the Aime identification system to save progress and statistics at arcade cabinets. The measure also affects arcade location tracking on official websites and the use of .NET services.
Beyond direct gameplay in arcades, the shutdown impacts other platforms linked to the company's digital infrastructure. Services for PrizeON, the SEGA Lucky Kuji Online raffle platform, and new user registrations on SEGA ID have been temporarily suspended. The company clarified that ALL.Net supported titles operated by Bandai Namco Experience Inc. are also affected, recommending users check individual game channels for status updates.
No Financial or Personal Data Impact
Despite the severity of the cyberattack, preliminary investigations by SEGA Fave rule out leaks of personal or commercial data. The firm emphasized that payment databases and credit card records are hosted on completely separate servers isolated from the compromised systems. Due to this structural separation, financial information sustained no impact during the incident.
The company's technical team continues ongoing investigations to determine the exact origin of the intrusion and verify if additional exfiltration occurred elsewhere. The company noted that this analysis will take time to complete, and the resumption of ALL.Net and Aime services will be promptly announced via official portals once connection safety is guaranteed.
Finally, SEGA Fave apologized to players and business partners for the inconvenience caused across arcade locations. The organization committed to further strengthening its information security controls and technical prevention measures to prevent similar incidents in the future.